Frequently asked questions
If something you need is not covered here, ask us before you pay rather than after. We would rather tell you a request is out of scope than take payment for work we cannot do well.
All frequently asked questions
Replies go out 24/7, including nights, weekends and public holidays. Support hours are published in IST, and your implementation contact answers within one business day.
No. Pay, complete the 5-minute onboarding form, and we set up your system within 10 days of channel access. WhatsApp support is available if you have questions.
Four steps. One: you complete the five-minute onboarding form. Two: we audit your lead sources and map the response path. Three: we build, connect your channels and test it with you. Four: it goes live, 10 days from channel access.
Yes — full refund on request within 7 days of payment, before you submit the onboarding form. After that the position changes; the full terms are on the Refunds page at /refunds.
We install and run a lead-response system. When a new enquiry arrives through one of your connected channels, it is acknowledged straight away, a short set of qualification questions collects the details your team needs, the conversation is routed to the right person with that context attached, and a defined follow-up process runs if the prospect goes quiet. Monitoring and support after launch are included in the plan.
No. TalkToLeads is not a CRM and does not try to be one. A CRM is where records live; TalkToLeads is the response layer that sits in front of it, so enquiries get a fast first reply and reach the right person with context.
No. Keep it. Where the platform allows a supported connection, we can pass qualified context into your existing CRM or tools. Where it does not, your team still receives the enquiry and its context through the routing channel we agree during onboarding.
No. We work with the website and lead sources you already have. If your enquiry form needs a small change to connect cleanly, we will tell you exactly what is required during the lead-source audit.
Commonly requested sources include website forms, WhatsApp, phone and missed calls, email enquiries, paid-ad lead forms, and social enquiries. Which of these we can connect depends on your accounts, the platform’s own rules, and the access you can provide. The standard implementation includes up to two approved inbound channels at launch; additional channels are quoted separately.
No. The system handles the first response, qualification, routing, and reminders. Your team handles the actual conversation, advice, and sale. The point is that a person picks the conversation up with context, sooner.
We deliver in 10 days. That clock starts once onboarding is complete and we have access to the channels being connected — not from the day you pay. Two things can move it, and both are outside our control: access or approvals that are delayed on your side, and third-party platform review, such as a messaging provider approving a sender or a template. If either happens we tell you immediately and give you a revised date rather than letting the deadline slide quietly.
The plan does not include unlimited new workflows, lead-generation campaigns, full CRM migration, live sales handling, third-party platform fees, or guaranteed revenue. Larger additions are scoped and quoted separately.
There are four exits, all on the Refunds page. Within 7 days of payment, before you submit the onboarding form, a full refund on request. Setup begins when you submit that form, usually the day after payment; from then until go-live a 50% refund is available. If we do not deliver a live system within 10 days of receiving channel access, a full refund. After go-live the setup fee is not refundable, but the monthly fee from month 4 can be cancelled at any time, with no partial-month refunds.
Payment is a Wise request for the exact setup fee, so there are no card details to store anywhere. Wise shows you the recipient’s name and the exact amount before you confirm. Nothing is charged automatically, now or later: your first US$149 invoice arrives at the start of month 4, and it is an invoice rather than an automatic deduction.
Yes, and most people do. Use the Ask on WhatsApp button on any page, or email us. Your implementation contact answers within one business day during the published support window, Monday to Friday. There is no call to sit through and no obligation to buy.
Your leads’ data stays yours. We process it on your behalf to reply, qualify and route enquiries, and for nothing else. The Privacy Policy sets out what is collected and why, the Data Processing Addendum sets out the terms we process it under, and the Subprocessors page lists every third party involved. Read them at /privacy, /data-processing-addendum and /subprocessors.
TalkToLeads is founded and run by Pritpal Kaur, based in India. TalkToLeads is run by a small team led by Pritpal Kaur, who is your single point of contact from onboarding to launch. Over the past two years Pritpal and her team have delivered lead-response automation and websites for 20+ businesses. Pritpal is also the name shown on the Wise payment page, and your implementation contact from day one to launch. Replies go out 24/7, support hours are published in IST, and your implementation contact answers within one business day. The presenter in our demo video is Cherrie, an AI presenter, not a member of the team.
No. We provide a managed response, qualification, routing, and follow-up system. We do not guarantee leads, appointments, sales, or revenue. Outcomes depend on your lead quality, your team’s responsiveness, your pricing, your market, and many other factors outside the system.
Your customer data remains yours. TalkToLeads processes it to operate the workflow you have asked us to build and maintain. The specific handling, retention, and access arrangements are described on the Privacy page, which is being finalised with a qualified lawyer before launch.
Messaging platforms set their own rules for business messaging, opt-in, and templates, and those rules apply to your account. We configure flows to fit the consent model you confirm during onboarding, and we ask you to approve every message template. You remain responsible for ensuring your messaging, consent, and data-handling practices meet the requirements that apply to your business.
Yes. Minor template and routing changes are included. New channels, new qualification flows, or additional routing structures are scoped and quoted separately before any work starts.
Still have a question?
Each client gets Pritpal as their named contact and a private implementation group. We respond during our published support window and keep you updated through setup, testing, and launch.