Refund & Dispute Policy

TalkToLeads is a service implementation business with a recurring maintenance component. That shapes how refunds work.

• The $1,499 implementation fee covers reserved delivery capacity, lead-source assessment, workflow design, configuration, testing and onboarding work — effort that is largely consumed as it is performed.
• $149/month TalkToLeads Care covers ongoing availability, monitoring, maintenance, support, reporting and limited changes for the period billed.

Because implementation is work rather than a product, refund eligibility depends heavily on how far the work has progressed. The stages are set out in section 3.

The clearest way to avoid a refund dispute is to confirm fit before paying. Before accepting an invoice, please read:

• The scope and exclusions in the Terms of Service.
• The Privacy Policy and Data Processing Addendum.
• The Acceptable Use Policy, especially if you operate in a regulated industry.
• This policy in full.

• Submitting a setup request does not charge you and does not create a contract.
• We review each request for fit before issuing an invoice, and will decline rather than invoice if the request falls outside our standard scope.
• No work begins until payment is verified, unless we have agreed otherwise in writing.

Whatever is decided, this policy will state it plainly and will not override rights you have under applicable consumer or contract law.

• Unpaid Care may result in the Workflow being paused and maintenance and support stopping, after notice.
• Third-party provider charges are separate from Care, are billed by that provider, and follow that provider’s own refund terms.

Work beyond the standard scope is quoted and invoiced separately. Where an Expansion Request has its own order or invoice, any refund or cancellation terms stated in that document apply to it, in addition to this policy.

Send your request to kaurpritpal112@gmail.com, or use the privacy and requests page and select “Refund / dispute request”. If neither reaches us, write to kaurpritpal112@gmail.com.

Please include

1. 1.Client / business name
2. 2.Invoice reference
3. 3.Date paid
4. 4.A summary of the issue
5. 5.The resolution you are requesting
6. 6.Supporting screenshots or logs, where relevant

Some requests need a technical review of workflow logs and delivery records before we can respond properly. If that applies, we will tell you and give you a revised timeframe rather than leaving the request open-ended.

Please contact us before initiating a payment dispute with a bank or payment provider. Most issues are resolved faster directly, and a formal dispute can take weeks.

• We may pause work on the affected engagement while a payment dispute is being investigated.
• We may provide relevant records — invoices, correspondence, scope documents and delivery logs — to Wise, banks, or other payment or regulatory bodies in connection with a dispute.
• Payment-provider dispute processes run separately from, and in parallel with, our own resolution process. Their outcome is determined by them, not by us.

Subject to applicable law and to the final reviewed policy, a refund is not owed merely because:

• The Client changes its mind after work has begun.
• The Client does not provide access or information on time.
• The Client does not respond to qualified lead handoffs.
• A Client’s third-party account is suspended, restricted, or refused approval.
• A lead source delivers low-quality leads.
• A prospect does not respond.
• The Client does not gain the sales or revenue it hoped for.
• An external platform changes its policy, pricing or functionality.
• The Workflow cannot lawfully operate because required consent is missing or the instructions given would be unlawful.