TalkToLeads legal
Refunds
What you can get back, and when. Written to be read before you pay.
- Effective date
- 21 September 2026
- Last updated
- 24 October 2026
- Version
- 1.0
- Review status
- Final
- Published by
- Pritpal Kaur
- Legal contact
- pritpalkaur112@gmail.com
1.Before setup begins
Copy link to “Before setup begins”Full refund on request within 7 days of payment, as long as you have not yet submitted the onboarding form.
2.After onboarding is submitted
Copy link to “After onboarding is submitted”Setup begins when you submit the onboarding form, usually the day after payment. From then until your system goes live, a 50% refund is available.
3.If we deliver late
Copy link to “If we deliver late”If we do not deliver a live system within 10 days of receiving channel access: full refund.
4.After go-live
Copy link to “After go-live”No refund on the setup fee. The monthly fee (from month 4) can be cancelled anytime; no partial-month refunds.
5.What is not refundable
Copy link to “What is not refundable”We do not refund for lead quality, appointment volume, or sales outcomes — these depend on your market and your team.
6.How to request a refund
Copy link to “How to request a refund”Email pritpalkaur112@gmail.com with your business name and payment reference. We reply within 2 business days.
7.Your statutory rights
Copy link to “Your statutory rights”Nothing here limits your rights under applicable consumer law (including the Australian Consumer Law).