🇺🇸 the United States
TalkToLeads sends an automatic reply to every enquiry from your connected portals in under 60 seconds, asks the qualifying questions and hands the lead to the right agent. Business texting over SMS is the channel most US buyers will answer on, and WhatsApp matters for international and relocating buyers. The reply path runs on both rather than assuming one.
The first 12 seconds
What happens when an enquiry arrives?
The same sequence every time, whether the enquiry lands at 11am or 1am.
- 1
It is answered, in under 60 seconds
A reply goes out on SMS and WhatsApp — not an auto-responder saying we will be in touch, but the first turn of a real conversation.
- 2
It is qualified
Your questions, in your wording, asked while the person is still reading. Budget, timeframe, whether they are looking to buy or rent — whatever you need to know before an agent spends time on it.
- 3
It is routed
To the right agent by your rules, with the answers attached. A US team running more than one office routes by office, area or agent — whatever matches how you work.
- 4
It is followed up
Three to five touches on anything that goes quiet, so a lead that did not reply first time is not simply lost.
In the USA
What is different about this market?
Three things change how a reply path has to be built here: the clock, the channel, and when enquiries actually arrive.
We’re closing more deals now because we never miss a lead.
- Time zones
- Eastern, Central, Mountain, Pacific. Hours are set per team or office rather than once for the whole account, so one desk is not treated as closed because another has gone home.
- Channels
- Business texting over SMS is the channel most US buyers will answer on, and WhatsApp matters for international and relocating buyers. The reply path runs on both rather than assuming one.
- Where enquiries come from
- Zillow, Realtor.com and your own website. Enquiries arriving in different inboxes are the reason a reply is slow — the system reads from the sources you connect and answers from one place. What we connect.
- After hours
- An agency covering both coasts has a working day that starts in one time zone and ends three hours later in another, so "after hours" is not one window — it is a different window per office.
- Billing
- Billed in US dollars by bank transfer through Wise, which shows the recipient and the exact amount before you confirm and converts from your own currency. US$999 setup · US$149/month from month 4. Full pricing.
What we install
What is included in the standard build?
- Up to two approved inbound lead channels at launch
- One primary qualification flow
- One routing structure
- One defined follow-up sequence
- One lead-handling team structure
Anything beyond this is scoped and quoted before work starts. Everything we install.
Onboarding
How long until it is live?
The 10-day clock starts when channel access is confirmed. In your portal that means all five of these are ticked:
- Portal access
- WhatsApp Business number connected
- CRM access, or marked not needed
- Approved reply wording and qualifying questions
- Agent list for routing
If we do not deliver a live system within 10 days of channel access, you get a full refund. Refund terms.
Questions
Questions from US agencies
- Do you cover more than one time zone?
- Yes. The reply path does not have a single office clock built into it — each team or office you set up has its own hours, and enquiries outside them are answered and held rather than left until morning. An agency running Eastern and Pacific desks configures both.
- Do you reply by SMS or WhatsApp?
- Both, and you decide which is default. US buyers will usually answer a text, so SMS carries most first replies, while WhatsApp tends to matter for international and relocating buyers. The qualifying questions and routing are the same either way.
- You are not a US company. Does that matter for how I pay?
- TalkToLeads is operated from India by Pritpal Kaur, and everything is billed in US dollars by bank transfer through Wise. There is no US entity, no US office and no US phone number — the work is remote, and the refund terms are the same as for every other market.
More in the general FAQ.
What to do next
Start with the enquiries you already have.
You do not need more leads to see whether this helps — you need the ones already arriving to be answered. US$999 setup · US$149/month from month 4, live in 10 days from channel access.